At Jeep Wrangler Customs & Parts, we strive to ensure your satisfaction with every purchase and service. However, we understand that there may be occasions when you need to request a refund or return. This Refund and Returns Policy outlines the terms and conditions under which refunds, returns, and exchanges are handled.
1. General Policy Overview
1.1. This policy applies to all products, services, and customizations purchased from Jeep Wrangler Customs & Parts.
1.2. Refunds and returns are subject to the specific terms outlined below for vehicles, parts, accessories, and services.
1.3. To initiate a return or refund request, please contact our customer service team with your receipt or proof of purchase.
2. Vehicle Sales
2.1. All vehicle sales are final. Once a vehicle is purchased and ownership is transferred, it cannot be returned or refunded.
2.2. Deposits made to reserve a vehicle are non-refundable unless otherwise specified in writing at the time of reservation.
2.3. In the rare event of a significant undisclosed defect prior to the sale, we will work with you to resolve the issue, which may include repairs or other remedies as deemed appropriate by management.
3. Parts and Accessories
3.1. Returns:
- Parts and accessories may be returned within 30 days of purchase, provided they are:
- Unused and in their original condition.
- In the original packaging with all included components and manuals.
- Accompanied by the original receipt or proof of purchase.
- Returns are subject to a 15% restocking fee, unless the return is due to an error on our part (e.g., incorrect or defective items).
3.2. Non-Returnable Items:
- Installed or used parts and accessories.
- Custom-ordered or specialty parts.
- Items marked as “final sale” at the time of purchase.
3.3. Defective or Damaged Items:
- If a part or accessory is defective or damaged upon receipt, please notify us within 7 business days for a replacement or refund.
- Items damaged due to improper installation or misuse are not eligible for returns or refunds.
4. Customization Services
4.1. Customization projects and services are non-refundable once work has begun.
4.2. If the completed work does not match the agreed specifications, we will make corrections at no additional cost.
4.3. Refunds for customizations are only available if the project cannot be completed due to an error on our part.
5. Service and Repairs
5.1. Refunds for Services:
- Refunds for services already performed are generally not available.
- If a service issue arises due to an error by our team, we will provide a correction or remedy at no additional cost.
5.2. Warranty Repairs:
- Repairs and services covered under warranty will be addressed free of charge. Warranty terms vary by vehicle, part, or service, and customers are advised to review their specific warranty agreement.
6. Refund Processing
6.1. Approved refunds will be processed within 7-10 business days from the date of approval.
6.2. Refunds will be issued to the original payment method used at the time of purchase.
6.3. If payment was made via financing, the refund will be coordinated with the financing institution according to their policies.
7. Exchange Policy
7.1. Exchanges are allowed for parts and accessories within 30 days of purchase, subject to product availability.
7.2. Items being exchanged must meet the same conditions outlined in Section 3.1 (unused, original condition, and packaging).
8. Contact for Returns and Refunds
To request a return, refund, or exchange, please contact us with the following details:
- Your name and contact information
- Proof of purchase (receipt or order number)
- Reason for the return or refund request
Jeep Wrangler Customs & Parts
Thank you for choosing Jeep Wrangler Customs & Parts. We appreciate your business and are committed to ensuring your satisfaction with every purchase.